Failed to validate feature 'Apex Diagnostic Deviation Levels'


#1

Failed to validate feature ‘Apex Diagnostic Deviation Levels’ is the error message I am getting after my chart loads (hitting F5 does not fix this error). I have Elite and P3 signals subscriptions but most of the features such as Deviation levels, Expected Volume, Expected Range, etc are showing as disabled. Does anyone know how I can fix this?

Thanks,

Astor


<img src=/uploads/db0876/1249/5e245ca54334eeef.jpg">


#2

This is a result of making more than one account. This locks things down. Support has reached out to you in the help desk.


#3

The awesome John Skelton with your support team hopped on my computer and explained the issue to me. I am happy to say that the issue has now been corrected. I chalked this one up as a lesson learned.

Thanks,

Apex Investing Rocks!!


#4

Hey I just did the installation of ninja trader and apex toolkit and i am getting the same error as astorgood1.

exact error in yellow square: A.P.E.X Diagnostic Expected Volume v8: Failed to validate feature ‘expected Volume’. If you have just started Ninja Trader, you may be able to clear this error by pressing f5 If you have just started Ninja Trader, you may be able to clear this error by pressing f5

I tried F5 not working, closed the pogram not luck, tried the fix by setting the 24/7 but no luck. also not remember creating 2 accounts .

any help will be appreciated

Thank you and good luck.


#5

Please submit a help desk ticket so that support staff can assist you