Expected Volume Value Cannot be Null Parameter name:key Please Help

#1

Hello all,

Over the past couple of days I am not getting volumes and I see this error. I have reset instruments, I have added back the default 24/7 on all. I have checked rollover dates and gotten rid of the old ones. I followed the tip sheet and could do all except find the “instruments.json” file to delete. I have uninstalled and reinstalled the tool kit as a last ditch before asking the question.

Will someone be a pal and give me some direction here? I really try to trade on the volume and need this working. I appreciate the help.

Scott

#2

Can’t tell from your chart, but are you connected to futures (I.e. CQG) and forex data feeds and did you connect in that order?

#3

Yes they were both connected in that order. Thanks for the reply.

#4

Please submit a ticket to the Help Desk so that tech support can assist you here

#5

Ticket has been submitted since early am. I deleted everything and reinstalled. Volume is working now but my bar settings are not. IE: Tick size open reversal doesn’t show. Is there a number to call instead of waiting on ticket resolution?

Thanks