It has nothing to do with the screen that showed you where up $76 it has to do with what trades where placed before and after.
Not sure what you mean by you can’t get out… The benefit of nadex is you can get out.
You do.have the information in three places.
1 nadex emails you an email every time a trade is filled or a held one settles. So it’s in your email that you use for your nadex account.
2 your order history in the platform (though a settlement won’t show as its not an order) any entry and exits are there
3 in my accounts you can pull all transactions for any date range including entry filled settlement etc
So you can find it in one of three places.
You are correct it’s not about a single trade win or loss bit it’s also not about getting information from nadex. It’s about misunderstanding something. Most likely the way the question you are asking the question is the problem when talking to nadex.
Call them and ask them how to pull your history in my accounts and walk you through what you did.
You should have bought the specified contract at 57 then set a take profit for it at 96. If that’s all you did it won. If you bought and held it won. The only way you lost is if you did something else.
Please reply and paste your history on that day from my accounts and or you emails you sent and the order history and I can wrap this up and tell you what you did wrong in less than a few minutes.
I have also called you and left a voicemail. I can call you and walk you through it as well just need to reach you. I can solve this for you but need the information from you that you do have access to.
