Nadex had some kind of problem with their platform today; 4/29/15. The problem occurred between 2 pm and 3 pm EST. I had a profitable trade that was set to expire at 3 pm. I had about 70% of my potential profit with 20 minutes until expiration. I tried to close out the position but my order wasn’t posting on their website. I tried to close out the trade 4 times but nothing happened. The order didn’t show up in working orders either. I called Nadex and was told they are having tech problems so don’t try to place a trade. I sat and watched my trade. When there was maybe 10 minutes left, the open positions box showed that I had 3 short positions which I didn’t want. These were the result of my failed attempts to close this trade. This happened once before. Thank God I’m still only in demo but I have to assume that I will run into similar problems in live trading.
I have two questions:
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What can I do to protect myself in this type of situation?
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Who is accountable? I don’t feel that I should have to lose money for something that isn’t my fault. I mean what could I have done?