How to write a support ticket that gets results!


Today, we cover the do’s and don’ts of writing up a support ticket.

As promised, a link to our forum, showing you how to download & install Jing:


When submitting a help desk ticket:

  • Make sure you give us a detailed description of what the issue is.
  • List off the steps you’ve already taken.
  • Provide screenshots.
  • Do unto others as you would have them do unto you.
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